Refund & Return Policy
Refund & Return Policy
At The Nexonic, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
30-Day Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it.
- It must be unworn or unused, with tags attached, and in its original packaging.
- You must include your receipt or proof of purchase.
To start a return, please contact us at:
📧 Contact@thenexonic.com
Please note that returns will need to be sent to the following address:
Return Adress
Rm 1004, Unit 2, Building B, Vanke Tianyu International Mansion, 7188 Longxiang Avenue, Longgang District, Shenzhen, Guangdong
If your return is accepted, we’ll send you a return shipping label and full instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always reach out to us for any return-related questions at:
📧 Contact@thenexonic.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item is defective, damaged, or
- You received the wrong product
We’ll quickly review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized items
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, contact us before sending it back.
Exchanges
The fastest way to get what you want is to return the item you have.
Once your return is accepted, you can make a new purchase for the desired item.
European Union – 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must still meet the same conditions: unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card provider to process and post the refund.
If more than 14 business days have passed since your return was approved, please contact us at:
📧 Contact@thenexonic.com