Welcome to The Nexonic Help Center!
Here you’ll find answers to the most common questions about our orders, shipping, and returns.
What currency are the prices displayed in?
All prices on our website are listed in USD (United States Dollars).
When will my order ship?
We typically process all orders within 24–48 hours.
Once shipped, the average delivery time is 7–10 business days, excluding weekends and holidays.
Your tracking number will be updated 3–5 business days after your order has been shipped.
If you haven’t received tracking details after 5 business days, please reach out to us at Contact@thenexonic.com.
Can I return my order or get a refund?
Yes! We offer a 100% Money-Back Guarantee for defective or damaged products.
You have 30 days from the date of delivery to return your item for a full refund.
Please note:
- You’ll be responsible for return shipping costs.
- Include your name and order number with the returned package.
- Refunds will be processed once the item has been received and inspected.
Important: If your package is still in transit, please wait until it arrives before requesting a return.
Can I cancel my order?
You may cancel your order before it ships with no penalty.
Once an order has been shipped, you can still return it using our easy return process for a full refund.
I entered the wrong address — what should I do?
If you’ve entered an incorrect shipping address, please email us at Contact@thenexonic.com within 24 hours of placing your order.
We’ll update your information right away.
After 24 hours, we can no longer modify the address, and no refund will be issued for incorrect submissions.
How long does shipping take?
Shipping times vary depending on your location and our fulfillment center.
On average, orders arrive within 7–10 business days.
For some international destinations, delivery may take a little longer.